It’s crucial to take your car to an auto repair shop that is experienced with your make and model, as well as your specific problems. Riverside Transmissions, in Waltham, Massachusetts, will listen to your concerns, review your options, and answer any questions you may have. They offer a variety of auto repair services, including transmission repairs and rebuilds, clutch and cylinder repairs and upgrades, transmission fluid changes, drive shaft and drive axle repairs, heavy-duty upgrades, and standard maintenance. They have over 30 years of experience and offer flexible appointments and affordable services. Contact them today to schedule a visit!
Many of us rely on our vehicles to get around every day. When we experience problems with our vehicles, it can induce panic and even fear. When you take your car into a repair shop, asking key questions up front can make a real difference.
Here are seven questions you should ask your mechanic before getting your car repaired.
What Certifications Do You Have?
Going with a qualified transmission shop will help you to avoid further problems later. Ask about certifications and experience. The most common certification you may find is one from the National Institute for Automobile Service Excellence, or ASE. The shop may also hold qualifications from other local or regional organizations. Make sure these certifications are backed up by plenty of experience, though.
Are You Familiar With My Make and Model?
General experience isn’t enough – you need someone who knows your car in and out. They should be familiar with your make and model. Don’t accept, “Well, I’ve done (x model), which is pretty similar, so there won’t be a problem.” Find someone who has worked on your exact car before, preferably more than once.
Are You Familiar With This Specific Problem?
You should also find someone who has experience with the specific concerns you have. If they’ve never seen it before, but they’re “excited for the challenge”, move on. You don’t want to be the guinea pig. Look for someone who knows exactly what the problem is and can explain it to you in detail.
What Are All My Repair Options?
Some auto repair shops may try to lead you towards one solution or another, despite the fact that your problem may have other solutions that they’re leaving out or downplaying. They usually do this because their chosen repair is either more expensive or easier (very busy shops may opt for quicker repairs). This repair may not be necessary, or it may only be a short-term solution. Ask about all repair options and make sure you understand each one, so you can choose the best one.
Can I See My Old Parts?
This may seem like a strange request, but it’s an important one. It will protect you from fraudulent mechanics who will charge you for the replacement of a part when there’s nothing wrong with it, then return your car to you as “fixed.” You don’t need to take the parts with you, you just want to see them to make sure a replacement was done. If a repair shop refuses, move on to someone who will gladly fulfill your request.
What Kind of Warranties Do You Offer?
Don’t assume you know the warranties you can get for your vehicle and the services you need. Warranties vary from one repair shop to another. Always ask if there are any warranties offered for your vehicle. When you discuss diagnosis and repair with the technician, ask again for warranties for those specific services. These guarantees will give you peace of mind and save you money in the long run. If a shop doesn’t offer any warranties, it means they are not very confident in their services and staff, so you should look elsewhere for someone who does.
Do You Charge Extra for Estimates and Diagnosis? How Much?
You don’t want to receive a price for repairs that you think is affordable, only to get a surprise when you receive a bill that is much higher. Some transmission shops have separate charges for estimates and diagnosis, and they may not tell you up front. It’s up to you to ask. Make sure you know exactly how much these repairs will cost you, and exactly what you’re getting for the price.